Your personal data is safe with us
Address: Axone UK, 232 Reading Road, Wokingham, RG41 1HT
Telephone: 07704 255500 or 07528 438449
We are Axone Technologies UK Limited (company number: 11237478) (“Axone UK”) and our registered address is 232, Reading Road, Wokingham, RG41 1HT. Axone UK is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise.
1. What personal data do we collect?
The personal data we collect from you directly can include your name, email address and mobile/landline telephone number.
When you are browsing our website using a computer or a mobile device, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
We use this information on an anonymous basis and will never use it to identify any particular user. We won't be able to link this data to any other data that we hold about you and the purpose of collecting this data is to perform analysis and to help us identify traffic profiles on our website, Student Cloud portal and other systems you are likely to use whilst using our products and services.
2. When do we collect your personal data?
When you enquire about our products and services online, or over the phone.
When you enroll to our courses online, or over the phone.
When you contact us or we contact you to take part in surveys, competitions or promotions
When you contact our support team online or over the phone
When you engage with us on social media (by mentioning/tagging us or by contacting us directly)
3. How do we use your personal data and what are our legal justifications for doing so?
To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website, take payment online (if applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
We may also use your personal data to measure how satisfied our customers are and provide customer service (including queries regarding our products or your requests for services or when you ask us questions on social media);
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website, Student Cloud (and other online platforms) and ensure that these platforms are presented in the most effective and relevant manner for you and your device.
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For security and legal reasons
We use your personal data to:
conduct fraud checks or prevent other illegal activity;
protect our rights or property (or those of others); and
fulfil our legal and compliance-related obligations.
In certain cases, (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
4. Who do we share your personal data with?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
Third party service providers
Online classroom services
We third party service providers to deliver our online courses. This involves making use of their platforms to deliver the virtual classroom capabilities. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.
Other professional services
5. Your rights
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
have your data processed in a fair, lawful and transparent way;
access personal data we hold about you;
require us to correct any mistakes in your personal data;
require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
request that we transfer your personal data to you or another service provider in a simple, structured format;
object at any time to processing of your personal data for direct marketing purposes;
object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
If you would like to speak to us in relation to any of your rights, please contact us.
6. Changing your preferences
If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can unsubscribe by contacting us.
7. Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities.
Retention of your personal data
We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.